Terms and Conditions of Use
These terms govern the use of the Santino app and of this website. Using them constitutes acceptance of these terms.
Last revised: November 14, 2026
1. Who provides the service
The service is provided by Anderson Alvarado, resident in Colombia, and Federico Hochreuter, resident in Switzerland (hereinafter jointly “the Providers”), who are responsible for the Santino app.
The contact channel is f.hochreuter@gmx.ch.
2. Purpose and acceptance
These terms govern the relationship between the Providers and anyone who accesses the Santino app (hereinafter “the App”) or the website appsantino.com (hereinafter “the User”).
Accessing, registering for or using the App means accepting these terms in full. In the App, they are accepted by continuing from the welcome screen, through any of its entry routes, including without an account. Anyone who does not accept them must refrain from using the service.
3. What the App offers
The App brings together Catholic formation and devotional content: the liturgical calendar with the day’s readings and saints, the Bible and its commentaries, the catechism, prayers to read and listen to, apologetics, a map of parishes, missions and retreats, guided journeys through the Mass and the sacraments and, when available, an assistant for questions based on artificial intelligence.
The service is free of charge, except for the features subject to a subscription under clause 10.
4. User account
Personalized features require an account. The User undertakes to provide truthful information and to keep it up to date.
The account is personal and non-transferable. The User is responsible for the activity carried out from it and must notify us if they detect any unauthorized use.
Minors may only use the App with the authorization of those who hold parental authority over them or act as their legal representatives, in accordance with clause 15 of the Privacy Policy.
5. Use of the content
The Providers grant the User a personal, free-of-charge, revocable and non-transferable license to use the App and its content for the purposes inherent to the service.
The User may consult, listen to and quote excerpts, citing their source. The User may not reproduce them on a large scale, republish them as their own work, exploit them commercially or create derivative works without prior written authorization.
The name, logo and other distinctive signs of Santino are owned by the Providers, and using the service does not grant any license to them.
We take care to remain faithful to the sources, but the App is not a document of the Magisterium and does not replace the guidance of the User’s parish priest.
6. Content contributed by the User
The User may propose prayers, parishes, missions and retreats, and suggest corrections to content already published. The User may also post comments and ratings on parishes, missions, retreats and companions, which are published instantly.
The User retains the rights to what they contribute and grants the Providers a free-of-charge, non-exclusive license to review, correct, adapt and display it within the App to other users. That license is limited to operating the service: it does not authorize commercializing that content or using it in advertising.
The User warrants that they are entitled to contribute what they contribute and is responsible for its accuracy. By proposing a place, a schedule or an event, the User assumes the duty to verify the details: other people will travel relying on them.
Nothing published in the App constitutes professional advice, whether medical, legal, financial or psychological.
7. Prohibited conduct
Santino applies zero tolerance to objectionable content and abusive users.
It is prohibited to contribute or disseminate through the service:
Insults, slander, threats, harassment or attacks on individuals or communities.
Sexually explicit or violent content, and content that promotes hatred or discrimination.
Doctrine falsely presented as Church teaching, or content that impersonates Santino or its authors.
False, non-existent or unverified places, schedules or events.
Spam, scams, chain messages or unauthorized commercial promotion.
Personal data of third parties or content to which one does not hold the rights.
Nor is it permitted to interfere with the operation of the service: extracting data by automated means, circumventing usage limits, or accessing other people’s accounts or the infrastructure.
Disagreement and fraternal correction have their place; contempt does not.
Content that breaches this clause is removed, and anyone who posts it or engages in abusive conduct may be expelled from the service without prior notice.
8. Moderation
The User’s proposals—prayers, parishes, missions and retreats—are reviewed by a person before being published, and may be corrected or rejected.
Comments and ratings are published instantly: beforehand, they pass through an automatic language filter that does not allow insults or sexual or discriminatory content to be published, and afterwards they are moderated through reports and blocking.
Any user can report content or another user, and block another user, from within the App itself. Blocking someone hides what that person posts from the user who blocks them and alerts the moderation team. Reports are dealt with within 24 hours at most.
The Providers may remove content, restrict features or close accounts that breach these terms or the law, giving notice when reasonable and without notice when someone is at risk.
Anyone who disagrees with a moderation decision about their content may request a review by writing to f.hochreuter@gmx.ch.
9. The AI assistant
The App may offer an assistant that responds using artificial intelligence. Anyone who uses it must be aware that its answers may contain errors, that they do not bind the Church or the Providers, and that they are not priestly ministry, spiritual direction or confession.
It has a daily limit of queries per account. The User undertakes not to circumvent it and not to use the tool for purposes unrelated to the App.
The processing of data arising from its use is governed by clause 9 of the Privacy Policy.
10. Subscriptions
Some content and extended limits may require a subscription. Purchase, billing, renewal, cancellation and refunds are handled entirely by the store from which the App was installed (App Store or Google Play), under its own terms and time limits. The Providers do not have access to the User’s payment data.
Cancellation is requested in that store’s settings. When the paid period ends, the account reverts to the free tier, without being closed and without losing any saved information.
11. Personal data
The processing of the User’s personal data is governed by the Privacy Policy, which forms part of these terms and is permanently published at https://appsantino.com/privacidad
The procedure for requesting deletion of the account is set out at https://appsantino.com/eliminar-cuenta
12. Availability of the service
We work to make the App function well, but it is provided “as is” and as available: there may be interruptions, errors or loss of information, and we do not guarantee that it will be fit for any particular purpose of the User.
We may modify, suspend or withdraw features. If an important feature is discontinued, reasonable advance notice will be given.
13. Liability
To the extent permitted by law, the Providers are not liable for indirect damages, loss of profits or loss of data arising from the use of, or the inability to use, the service.
Nor are they liable for content contributed by other users or for decisions anyone makes based on it or on the assistant’s answers. Nothing in this clause excludes any liability that the law does not allow to be excluded.
14. Third-party links
The App may link to third-party websites, such as those of parishes or other organizations. Those destinations are governed by their own terms, and we are not responsible for their content.
15. Termination
The User may terminate this relationship at any time by requesting deletion of their account under clause 11.
The Providers may suspend or cancel the access of anyone who breaches these terms. The clauses on intellectual property, liability and personal data remain in force after termination.
16. Governing law and jurisdiction
These terms are governed by Swiss law, excluding its conflict-of-laws rules. The ordinary courts at the domicile of Federico Hochreuter in Switzerland shall have jurisdiction over any dispute.
The foregoing does not deprive a User acting as a consumer of the protection afforded to them by the mandatory rules of their country of habitual residence, nor of the possibility of bringing proceedings before the courts of that country where those rules allow it.
17. Severability
If a competent authority declares any of these clauses void, the remaining clauses remain valid. The affected clause will be replaced by a valid one that comes as close as possible to its original purpose.
18. Changes to these terms
We may modify them to adapt them to changes in the law or in the service. Relevant changes are announced in the App and reflected in the revision date in the header. Continuing to use the service afterwards means accepting them; anyone who does not accept them may request deletion of their account.
19. Contact
For questions, reports, exercising rights over personal data or requesting deletion of the account: f.hochreuter@gmx.ch.