Account deletion request
How to request the deletion of your Santino account and the personal data linked to it: what is deleted, what may be kept and how long it takes.
1. How to submit the request by email
You can request deletion from within the app (the fastest way, described in section 2) or by email, if you prefer that channel or can't access the app. In that case, write to the contact address from the same email account you use to sign in to the app: that message is enough to verify your identity. If you write from a different address, we'll have to ask you to confirm the request from the address linked to your account before we process the deletion.
Write the request2. Deletion from within the app
You can also submit the request from within the app, under Profile → Delete my account. It is the fastest way and the only one that lets you reverse your decision during the grace period described in section 5: just sign in again.
3. Data that is deleted
Profile data: name, photo, phone number, date of birth, sex, bio and the parish you belong to.
Your email address and your credentials for accessing the service.
Usage data and preferences: prayers marked as favorites, progress in your devotional routine and recorded scores.
The history of your interactions with the artificial intelligence assistant.
Reports submitted and messages sent to the Controller from within the app.
Requests for spiritual accompaniment and any related appointments.
4. Data that may be kept
Prayers and parishes you contributed that are already published remain available, dissociated from their author (that is, without your name or photo), because they have become part of the community's shared collection and are used by others. You can ask for them to be removed entirely in the same message.
Missions and retreats listed under your name are NOT kept: they are deleted along with the account, because they are events you answer for personally to the people who sign up.
Any data that must be kept by law or that is needed to handle a moderation procedure in progress.
5. Processing time and grace period
Once the request is submitted, the account is blocked immediately and the data is kept for thirty (30) calendar days. During that period the decision reverses ON ITS OWN: signing in to the app again by any of the available methods (email, Google or Apple) automatically cancels the deletion with no further steps, and to go ahead with it you would have to request it again. If the period ends without you signing in again, the deletion is carried out and becomes irreversible: the account and its associated information cannot be recovered.
6. Accounts with an active subscription
Cancel your subscription first in the settings of the relevant app store (App Store or Google Play). Deleting your Santino account does not stop a recurring charge, because those stores manage it.
How personal data is processed, for what purposes and the rights of the data subject are set out in theprivacy policy.